70+ Integrations in 6 Months! Salesforce, Oracle Fusion, and ServiceNow Integrations | Case Study

70+ Integrations in 6 Months! Salesforce, Oracle Fusion, and ServiceNow Integrations Dramatically Increase Productivity for SiliconValley IT Company

Client - Infoblox

Industry - Computer Networking

About the client

Infoblox delivers Actionable Network Intelligence to enterprise, government, and service provider customers around the world. They provide network control, automation, and domain name system (DNS) solutions that ensure continuous, secure operations of network services. Infoblox is based in California’s Silicon Valley.

Products & Services

  • Integration Platforms – Dell Boomi, WebMethod
  • Oracle Fusion Cloud – Financials, Supply Chain, Manufacturing
  • Oracle RightNow – Service Cloud
  • Salesforce.com – Sales Cloud, Marketing Cloud, CPQ (APTTUS)

Client Speak

iconInfoblox has taken a major initiative to streamline business processes, and reimplement application systems by consolidating into two core cloud systems – Salesforce and Oracle Fusion. With their strong Dell Boomi, Salesforce, and Oracle Cloud practice, Jade has helped us build 70+ integrations in just 6 months. Jade Global’s strength is their professionalism, a strong onshore/offshore model, flexibility and drive to make us successful. icon

- Ganesh Shanmukham
Mgr IT, BI & Integration

Business Requirements

  • Synchronize and integrate data across multiple Cloud and on-premise applications
  • Transfer data from Salesforce to various entities in Oracle Fusion, RightNow, and Flexera
  • Update Oracle Fusion ids/RightNow ids for each record in Salesforce
  • Exception management and re-processing framework
  • Oracle Cloud ERP and Salesforce Implementation needed real time integrations
  • Budget Management: free up budget for strategic projects
  • 24X7 global, proactive support (US, EMEA, APAC)

The Need for Data Synchronization and Integration

Jade met Infoblox when the company was undergoing a major business transformation initiative to standardize business processes across complete business applications. Infoblox needed a solution that would seamlessly synchronize and integrate their data from customers, sales orders, purchase orders and other data across multiple Cloud and on-premise applications. Their customer data, which was stored in Salesforce, needed to be transferred into various entities in Infoblox’s Oracle Fusion, ServiceNow RightNow, and Flexera software. At the same time, an upgrade of Oracle Fusion ids/RightNow ids had to be performed for each customer record in Salesforce for reference (and vice versa).

A framework for exceptions and/or errors was also required. For example, Infoblox needed a framework in place so that any errors in the upgrade and integration processes would update the Salesforce record with an appropriate error message. As for managed services, Infoblox required proactive support and more effective management of their IT resources to avoid performance issues. They wanted an improvement in knowledge management to avoid dependency on IT personnel. Finally, there was a strong requirement to have all these processes reduce costs. Infoblox wanted more room in their budget for strategic projects.

Business Challenges

  • No native connector was available for Oracle Cloud Apps
  • Get Web Services on Cloud ERP to return limited data
  • Need reporting workaround to extract data from multiple tables
  • Too many relationships between Salesforce records and Oracle Fusion records; difficult to update error/success records in Salesforce
  • Large vendor management overhead costs
  • BSA and IT teams unable to focus on strategic projects
  • Complex customization support

A Diverse Ecosystem with Heavy Dependence on Support

Infoblox faced the challenge of not having a standard connector for Oracle Fusion in Dell Boomi. They were limited by Web Services and functionality exposed by Oracle Cloud ERP to push data into the Cloud. They needed Web Services on Cloud ERP to return limited data, along with a reporting workaround to extract data from multiple tables. In addition, too many relationships existed between the Salesforce record and Oracle Fusion making it difficult to update error/success updates for each record in Salesforce.

As for budget management, Infoblox’s finance leaders were having trouble managing their project budget and consistently struggled to make room for strategic projects, such as their long overdue migration to Oracle Cloud and the reimplementation of their Salesforce instance. Moreover, Infoblox’s BSA and IT teams were so heavily involved in day-to-day support that they were unable to focus on strategic projects.

A large portion of Infoblox’s budget was allocated toward vendor management. Infoblox was working with various independent contractors from over 10 different vendors. Their internal team complained of being exhausted from the relentless efforts required to manage their organization’s diverse application ecosystem. On top of this struggle, they could not afford to spend more time in their day working with this large number of support vendors. They needed to do something to cut down on overhead costs.

Furthermore, Infoblox required ongoing and complex customization support of their existing applications, which were heavily dependent on a few select people. The documentation process was disorganized and often Oracle Fusion Cloud and other support services were performed without being properly documented.

The Solution

  • 70+ Integrations in 6 months: Dell Boomi Integrations with Salesforce, Oracle Fusion, Workday, and Oracle RightNow
    • Integrations with Salesforce and Oracle ERP Cloud using Dell Boomi as middleware
    • Custom Oracle Cloud connectors for all common integrations
  • Managed support from Jade Global for Oracle Fusion Cloud modules (Financials/SCM), Hyperion and SFDC CRM
    • Effective Systems Monitoring by Jade Global to keep IT resources at optimized levels
    • DBA support
  • 16X5 Operation support
  • 24X7 P1 support
  • Created an operation manual to remove redundancies in the support model and reduce dependencies

New Opportunities through Seamless Connectivity

Jade provided an end-to-end architecture and solution using Oracle Fusion Web services/APIs. The solution creates seamless connectivity between Dell Boomi and Oracle Cloud Fusion, Oracle RightNow, Salesforce, Workday and CSP (Infoblox cloud service portal). Dell Boomi’s innovative and mature single-instance, multi-tenant platform meets the scalability and performance requirements demanded by the complex integration processes. Jade created Fusion SOAP/Rest services for connecting Dell Boomi to Oracle Fusion and standard connectors for integrating with other systems. For Infoblox’s Oracle Fusion initial migration, Jade provided a solution with an FBDI (file-based data import) approach using a common utility process. Jade provided a publish/subscribe model (loosely coupled) for integrations where data needed to be passed from Salesforce to different platforms. For all other integrations, a common error handling mechanism was created. For batch processes, Jade set up advanced scheduling and error alert email notifications.

Using an AS2 secured communication protocol, Jade provided B2B solutions to integrate the data between Infoblox and different partners. The B2B solution was implemented to process orders, inventory, and shipment data between Infoblox’s partners. The B2B design logs all data into a staging area and tracks each transaction. This process monitors all received transactions and supports the reprocess of a failed transaction from staging areas in case of errors. The common utility Jade provided to migrate such a large size of Infoblox’s data (1 million records) helped integrate the application in days, rather than months.

The Benefits

  • Automated synchronization of master data creation
  • Real-time integration and ease of use for multiple entity integrations
  • Support for multiple protocol/formats
  • Faster, cost effective and lower maintenance platform
  • Scalability and customizable architecture to deal with future needs or technology upgrade
  • Reduced overall IT spend by 30% in year 1 (Approximately $700k in savings)
  • Ongoing reduction in support from year 2 by productivity improvement (Approximately 10% YOY)

Stabilized Support Transforms Business Processes

Infoblox benefitted from major cost savings, better performance, and faster, cost effective and lower maintenance programs. After working with Jade, Infoblox was able to cut back on overall IT spend on support and development by 30%. Jade’s help with a single web service calling also reduced licensing costs. Within one year, Infoblox saved approximately $700k! By year two, the ongoing reduction in support improved employee productivity by 10%. The new stabilized support Jade provided allowed Infoblox to transform their Oracle Fusion Cloud footprint, ultimately migrating their systems to the Cloud.

The common error handling process Jade created for Infoblox significantly improved the levels of support Infoblox is receiving. As part of the solution, real-time APIs support both JSON and XML formats so any application can use the APIs. The result is a better performing, faster, cost effective, low maintenance platform.

Business Value Delivered

Jade’s integration support services gave Infoblox more room in their budget to focus on their strategic initiative of moving from Web Methods to Dell Boomi. With their new scalable and customizable architecture, Infoblox was also able to achieve their technology upgrade initiatives. They moved a retiring web application to an existing IT investment and migrated all customer data from a Legacy CRM system to Salesforce.