The Key Insights on the IT Services and Solutions - Jade Global Blog
Supercharge your Agent Productivity for Great Customer Experiences with Salesforce Service Cloud Voice
Published by Rajaraman Anandha Krishnan

Creating a ‘wow’ experience over the phone is hard, but Salesforce Service Cloud Voice is doing it differently, turning every voice call into an opportunity to create an amazing customer…

Service now
by Lokesh Kumar Narayana

The ServiceNow Customer Service Management is about managing Customer Experience, Resolve Customer Queries, Fulfil Customer Requests and Resolve issues reported by the Customers. It provides multiple channels for the Customers to reach out for…

by Mallika Ramamurthy

When your organization expands its reach beyond borders, it becomes important to understand and adapt to the legal and statutory requirements of local government agencies. Withholding tax is a crucial topic for organizations doing business across…

salesforce cpq & billing banner image
by Abhijeet Baneka

There is nothing better than seeing an aligned revenue process across finance and sales teams. Everyone wins when revenue is recognized faster, internally, and externally. Salesforce CPQ and Billing is an exciting “big picture”. Salesforce…

Service now
by Sameer Saxena

Implement a unified platform like ServiceNow Healthcare to monitor risks and vulnerabilities and help scan issues in real-time.

Do you know that experts were able to predict the onset of an epidemic in China much before…

Service now  upgrade
by Simran Shidvankar


It is that time of the year when you gear up for a new ServiceNow release when they come up with their Upgrade Cycle once every…