How Jade Global Helped an IT Company Improve User Experience And Cut Support Cost.

How this IT Company Outsourced System Administration to Jade Global with User Experience Enhancement

About the Client:

The client empowers managed services providers (MSPs) to help small and medium enterprises navigate the digital evolution. With a flexible technology platform and powerful integrations, they make it easy for MSPs to monitor, manage, and protect their end customer systems, data, and networks. Their growing portfolio of security, automation, and backup and recovery solutions is built for IT services management professionals. The client simplifies complex ecosystems and enables customers to solve their most pressing challenges. They provide extensive, proactive support—through enriching partner programs, hands-on training, and growth resources—to help MSPs deliver exceptional value and achieve success at scale.

Industry: ITOM

Business Requirements

The client was looking for a support provider to manage their Boomi infrastructure including, providing day to day support for basic troubleshooting and Incident Response, Monitor Boomi Production Environment, Support Snowflake/Matillion/Tableau as well as Support NetSuite.

They needed:

  • 16*5 support requirement for global users (US, EMEA)
  • Application & infra support - Integration Transaction Monitoring, NetSuite Support, month-end support
  • Support on process deployments & configurations